About the role
We are looking for a home-based, part-time sales administrator to help us expand our business and focus on customer enquiries and job management. The role will initially be part time but may become full time eventually. The job allows flexible working and is designed to enable it to fit around other commitments you have initially.
With a start date early in March it is anticipated that we will only need a few hours a week initially but our aim is to ramp up our marketing and workload throughout 2019.
Manage incoming customer calls
This will involve speaking to new customers and selling in our service (we have a standard script for this). In practice this is more of an order taking role, with most customers keen to buy from us. We do not make outbound sales calls.
Managing the order process
You will obtain relevant information from the customers, book their installation and receive and prepare paperwork for submission to the government regulator, OLEV. This requires excellent attention to detail and a highly organised approach. Whilst the process is detailed it is also the same for most customers and so this should not be too demanding.
This will involve checking their availability, booking them in and sending them paperwork/chargers and receiving paperwork etc once the job is complete.
We post images of our work on our Facebook and website pages and you will do this too.
Excellent organisational skills – these are essential as there is a lot of paperwork for each installation and mistakes can have a big impact.
A friendly personality – you will be speaking to customers calling in and so you should be friendly and knowledgeable (training will be provided).
Computer skills are essential – you will primarily be using Google Docs (Google’s version of Microsoft Word and Excel). All our customer files are held online allowing you to access them all remotely. We have our customer database which is also online.
Locally based – although this role can be managed remotely we would prefer you to be within the locality so that we can train you and support you, especially in the first few weeks.
Please contact Ross Meigh at email@example.com in the first instance.
“Chargebase has the smallest charger on the market and unlike the national suppliers who are only interested in quick and simple installations, they had qualified electricians willing to do the extra work we needed. I paid a little extra above a standard install for the extra work, but the price was competitive and they arrived on time and completed the install to my complete satisfaction.”
- Mr S, Sandhurst.