Privacy & Cookies Policy

This Privacy & Cookies Policy (the “Policy”) has been prepared to meet the requirements of the UK’s Data Protection Act 1998 and The EU GDPR Regulations 2018, (the “Acts”).

It relates to the collection, protection, disclosure and use of personal data belonging to individuals who visit (our “Site”) and also refers in detail to the “Cookies” we use, what they are and their purpose. By clicking the “Dismiss” button on the box that appears on the first page you enter on our Site, you signify your acceptance of our Cookies Policy. If you wish subsequently to decline your acceptance of them we set out in Clause 4 of the Policy how you may do so. Please note that the box relating to “Cookies” will only appear the first time you enter our Site.

Your privacy and security is important to us. This Policy sets out how we will treat any personal information we obtain from you and it is intended to help you understand how we deal with it and how you may remove it. By providing your personal information to us, you agree that we may collect and use the personal information you provide in the ways described in this Policy. If you do not agree with the terms of this Policy, please do not provide any personal details to us.

We will use your personal information only for the purposes set out below.

Please note that we may need to update this Policy from time to time to reflect changes in the law. We recommend that you check this page regularly to ensure that you have read the most recent version and that you are happy with any changes.

This Policy was last revised on: 4th May 2020.


1.1 We obtain information about you when you engage us to deliver our services and/or when you use our website, for example, when you contact us about our services. The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address, telephone number, email address and any other information related to your enquiry with us.

1.2 How is your information used?
In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • contact you by post, email or telephone
  • verify your identity where this is required
  • understand your needs and how they may be met
  • maintain our records in accordance with applicable legal and regulatory obligations
  • process financial transactions
  • prevent and detect crime, fraud or corruption

Ways in which you may be providing us with personal information include, for example,

1.2.1 contacting us with an enquiry;

1.2.2 completing a survey which contains your personal information;

1.2.3 submitting your CV and/or covering letter to us; and/ or

1.2.4 reporting a problem.

1.3 We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of seven years from the end of the period concerned.

1.4 We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

1.5 By providing any personal information to us, you fully understand and clearly consent to the transfer, collection and processing of such personal information. Such transfer, collection and processing will comply with the terms of this Policy.

1.6 We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

1.7 Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information we hold about you or your company. Security precautions in place to protect the loss, misuse or alteration of your information.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but within the European Economic Area (EEA). We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

1.8 We may occasionally contact you by post, email or telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.

1.9 You have the right to request a copy of the personal information about you that we hold. We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

1.10 You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
  • our use of your personal information is contrary to law or our other legal obligations
  • we are using your information with your consent and you have withdrawn your consent – see ‘withdrawing consent to use your information’ below

1.11 In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

1.12 Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.

1.13 Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purposes for which consent was given. Please contact us in any of the ways set out in the CONTACT section below if you wish to exercise any of these rights.

1.5 ABOUT COOKIES AND COOKIE USE ON THIS WEBSITE A “cookie” is a small electronic file that collects information when someone visits a website. A cookie can identify the pages that are being viewed, and this can assist us to select the pages that the viewer sees. Some cookies only exist whilst viewers are online, but “persistent” cookies – which are not session-based – remain on the viewer’s computer, so that he or she can be recognised as a previous visitor when he or she next visits our Site. This allows us to collect information about a viewer’s browsing habits whilst on our Site which can be useful in assisting us to monitor and improve our services.

1.6 Our site uses Google Analytics cookies to provide us with information to help us better understand how users enjoy our website. These cookies are: utma, utmb, utmc and utmz. The information they provide us with is not shared with third parties (other than for use within Google Analytics), nor do we take steps to specifically identify any user or their personal information.

1.7 GIF AND OTHER WEB TOOLS. In addition to using cookies, we might also use GIFs and other web tools to collect information about your browsing activities whilst on our site. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purposes.

1.8 Any information that we acquire about you using cookies, GIFs or other web tools is subject to the same restrictions and conditions as any other information we collect about you.

1.9 HOW TO REFUSE / REMOVE COOKIES: You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You may also delete cookies by (depending on your browser) ‘clearing your browsing history’ which will include an option to delete cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.


1.11 Some sites linked to our Site and/or some of our advertisers may also use cookies, GIFs, or other web tools that are set by other people such as advertising agencies, or the businesses to which the websites and/or the advertisements in question relate. We do not have access to any information that might be collected in this way, and, if you are concerned, you should contact the third party website and/or advertiser for more information.


2.1 We use information held about you in the following ways:

2.1.2 To assess your eligibility for and, if eligible, to provide you with information and/or services that you may request from us.

2.1.3 To allow you to participate in current and future interactive features of our service where you choose to do so.

2.1.4 To notify you about changes to our services.

2.1.5 To provide you with information about our business, events or services which may be of interest to you, and we may contact you about these by post or by e-mail.

2.1.6 We may also use your data, or share it with business partners, to provide you with information about their businesses, events or services which may be of interest to you, and we or they may contact you about these by post or by e-mail.

2.1.7 Where you have agreed that third parties selected by us may use your data, they may contact you by mail or by electronic means.

2.1.8 If you do not want us to use your data in this way, or to pass your details on to other businesses within our Group for marketing purposes, please contact us by e-mail at or by writing to Chargebase Limited, Metchley House, Portesbery Road, Camberley, Surrey, GU16 8TB.

2.2 You have the right to request us not to send such information or to pass information on to other businesses within our Group for marketing purposes. You can exercise that right by contacting us by e-mail at or by writing to Chargebase Limited, Metchley House, Portesbery Road, Camberley, Surrey, GU16 8TB.

2.3 Any information or statistics relating to our business that we disclose to others shall not identify you personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our Site, and associated partner businesses, as to how many users visited their individual websites directly from ours. This information, and any other general information about our users that we share with our other businesses and other partners, will not disclose personal information about you.

2.4 We may disclose your personal information to third parties:

2.4.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

2.4.2 If Ergo Digital Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

2.4.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Ergo Digital Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.5 Save as above mentioned we will not pass on or sell your personal information to a third party.


3.1 Using the Internet to collect and process data involves the transmission of data on an international basis. The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area. By submitting your data you agree to such transfer, storage and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Because laws and regulations applicable to personal information vary from country to country, we may put in place additional measures dependant upon the applicable legal requirements of other jurisdictions.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. So, while we do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to seek to prevent unauthorised access.


4.1 The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 towards our administration costs in providing you with details of the information we hold about you. 4.2 Questions about this privacy policy can be addressed to or by writing to Chargebase Limited, Metchley House, Portesbery Road, Camberley, Surrey, GU16 8TB.


5.1 We will usually inform you, before collecting your data, if we intend to use your data for marketing purposes or if we intend to disclose your data to any third party for such purposes. You have the right to ask us not to process your personal data for such purposes and you can exercise your right to prevent such processing by writing to Chargebase Limited, Metchley House, Portesbery Road, Camberley, Surrey, GU16 8TB.

5.2 Our Site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal data to those websites.


6.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. LAW is a United Kingdom Site and is subject to English law. We will disclose personally identifiable information without your permission when required by law or where we believe that such action is necessary to investigate or protect against suspected criminal activities which may affect us, our affiliates, our property (including this Site) or others connected with us.


In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated on 4 May 2020.


You can contact us by e-mail at or by writing to Chargebase Limited, Metchley House, Portesbery Road, Camberley, Surrey, GU16 8TB. We keep this policy regularly under review and will update when needed.

9.1 We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at Information Commissioner’s Office:

Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745


Let’s Get Started

If you would like to speak to a friendly and helpful member of our team, ask questions, discuss your EV charger options or would like help with anything related all you have to do is call us on the number below.




    Our Customers Say

    Our Recent Reviews

    Chargebase Limited
    Based on 34 reviews
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    John Bradley
    John Bradley
    14:09 15 Aug 22
    Installers prompt, very tidy and polite, carried out work as requested
    Dave Cudbertson
    Dave Cudbertson
    15:55 27 Jul 22
    Chargebase were a doddle to deal with, from first contact to following up on requests for information so they could plan the install, to booking the appointment and they have the team come for the install - it was totally first class. The fitter, Marcelo was excellent - didn't leave any mess and... completed the job quickly, send the paperwork through in a timely more
    Derek L
    Derek L
    17:27 09 Jun 22
    I can happily recommend Sunita and the team. Our installation was not straightforward as we required the charger to be located away from our house, but Marcelo was able to install exactly what we needed. An excellent and professional service.
    Maurice Ford
    Maurice Ford
    08:52 13 Apr 22
    Our installation required a long cable with various alternative approaches possible. Sunita at Chargebase was most helpful and proactive in discussing the options. The installation was carried out promptly and efficiently. A pleasure to deal with this company. Would highly recommend.
    Andrew Keane
    Andrew Keane
    15:50 01 Apr 22
    Great service by the team and were able to slip us in just before the government funding stopped. Evaluated all the options once on site and we’re able to come up with a better solution. Thanks!
    Will Matthews
    Will Matthews
    10:14 09 Mar 22
    From start to finish I can honestly say this was an excellent the service from the whole team, especially from Sunita who managed the engagement process, procurement of charger and arranging installation so so well.This excellence has been reinforced by the professionalism, attitude and general... good humour from Marcelo yesterday in fitting the charger. He’s done a wonderful job in the technical aspects of the work, but made it so much better by being a thoroughly decent and nice human being too.He would be at the top of my recommendations for future work and would reinforce your use of him in the future.End to end the process has been superb; the engagement and support in getting the whole thing set up properly and communicating well with me has been exceptional.Thank you again and i would thoroughly and wholeheartedly recommend both Chargebase and Marcelo!read more
    Anthony Mcgee
    Anthony Mcgee
    09:54 05 Mar 22
    Great service Although there were a lot of painful pre-installation checks they made it as pleasant as possible. The installation was amazing the installer was professional helpful and friendly I go as far to say probably one of the best people I’ve had work at My Home
    Dr. Noel Rousseau
    Dr. Noel Rousseau
    17:27 09 Feb 22
    From the first contact Chargebase were different. The agent saved me a month of frustration by talking me through all the things to know about EV charge points. The installation was quick, friendly and very tidy. I would highly recommend.
    Katie Pearce
    Katie Pearce
    20:50 07 Feb 22
    Sunita at Chargebase was an absolute pleasure to deal with. She helped us work out the best route for the cable, saving us money on my original thoughts, and was extremely responsive and helpful through the whole process. When the car arrived sooner than expected she also managed to arrange to... have the charger installed almost the next day which was amazing. In terms of the installation, Marcelo and Mario were also great and took time to confirm exactly what I wanted and then did a very neat installation job. I have already recommended Chargebase to several friends who are looking at EVs as they were truly more
    Kevin Horner (Middle Age man does MTB)
    Kevin Horner (Middle Age man does MTB)
    14:46 28 Jan 22
    From start to finish Chargebase were able to help me with my questions and provided a professional electrician who was able to work around our home commitments. It was easy to arrange a very fast appointment on a day that suited us, and the install is neat and tidy with an explanation of each stage... of that installation..Would I recommend, more
    Mike Ricketts
    Mike Ricketts
    14:01 29 Dec 21
    Positives: Extremely knowledgeable, helpful and quick. They deal with several brands of charger and so are able to find the right one for the job. I am very happy with the end result.Negatives: Take the full payment before they will even book an install appointment. After the install there was... an outstanding issue with the install (now resolved - and not their fault, it was an issue with the charger itself not the installer) and they were much slower responding after the install was complete in order to get it resolved. Also, their website does not include their registered company number or details so it is tricky to be sure they're genuine (they are!)read more
    Len van der westhuizen
    Len van der westhuizen
    12:25 22 Dec 21
    Dealing with Chargebase was a really good and trouble-free experience. They were absolutely professional and efficient from start to finish and they provided really good advice on aspects such as the best unit for our needs as well as the optimal (rather than easiest) cable routing so as to ensure... a neat installation. It was a pleasure dealing with Sunita and Ross on the planning, administration and follow-up aspects as well as with Marcello who completed the installation in an efficient, neat and pleasant way. I would highly recommend them as supplier for an EV charge point!read more
    John Ross
    John Ross
    16:09 07 Dec 21
    Great service all round. Very quick, efficient and friendly. They went the extra mile in the charge point fitting to tidy away all the the cabling. Highly recommend
    Danny P
    Danny P
    12:17 03 Dec 21
    Sunita and the team were great. All my calls and questions were answered. Two great guys came to install an outside unit not going though my mains fuse box. Which is a little more cost but a better piece of mind, not to overload the fuse box in the house. I love the small charging unit, not like... other home chargers.Definitely recommend. Great work. Many thanksread more
    Your Local Car | 01252 674646
    Your Local Car | 01252 674646
    20:03 25 Nov 21
    Fantastic service from start to finish. Very helpful, always answer the phone and you talk with the same person. will be recommending to anyone who needs an EV charge point.
    Steven Vacher
    Steven Vacher
    16:24 01 Nov 21
    The whole team at Chargebase were a pleasure to deal with, first off I had a long chat with Ross about the different options of electric car chargers. Sunita was always quick to respond to email and phone questions and kept me up to date with the progress of my order, Chargebase also processed the... paperwork for the government grant for the installation.Marcelo their installer was superb, great attention to detail and very professional. He was even able to put up with all the questions I had.100% more
    Liz Parmar
    Liz Parmar
    19:14 14 Oct 21
    What a fantastic experience – thank you – responsive, efficient, professional and polite! Highly recommend.
    Simon Standish
    Simon Standish
    15:52 08 Sep 21
    really professional service from start to finish- total time from initial order to install was 7 days. Sunita communicated by phone and email and was really helpful in choice of charger and on the technical issues re install. Install by Marcello who was prompt, careful, considerate and really neat... in his installation. Overall really excellent and sets a high standard for other companies!read more
    Jatin Chandwani
    Jatin Chandwani
    22:54 23 Aug 21
    Excellent end to end service. I spoke to quite a few companies to get a quote for my EV charger installation. Chargebase were the most professional and helpful. My installation was not a straightforward one because of the location of my meter. The electrician that came to install my EV charger did... an amazing job and exceeded my more
    Mike Greenwood
    Mike Greenwood
    12:22 14 Jul 21
    Sunita and the team, installed my EV charger earlier this year and gave an excellent service. Our house was hit by lightning which blew much of the electrics and Sunita has been very helpful in sourcing a replacement charger and electrician to assist.
    brian odonnell
    brian odonnell
    07:27 14 Jul 21
    Very good service from initial inquiry through installation and commissioning. Installation itself was done within a few days and the connection itself is small and neat. Would definitely recommend using Chargebase for anyone looking for a home charging point.
    Richard Mantell
    Richard Mantell
    07:41 26 Jan 21
    Excellent service - would certainly recommend. Thanks!
    Sanjay Obhrai
    Sanjay Obhrai
    11:34 25 Jan 21
    Great service. Sunita is very professional and friendly and made the process extremely easy.Very happy with the service that I received!!
    Jan & Paul Jackson
    Jan & Paul Jackson
    15:22 11 Jan 21
    Excellent service from Chargebase. Sunita handled the order very professionally from start to finish. Gary provided a very neat and tidy installation. Good company to do business with. Well done
    Stuart F
    Stuart F
    17:08 16 Dec 20
    Big thanks to Ross for his great advice and customer care. The installation of our two commercial chargers were done on time and to an excellent standard. Highly recommend.
    Ken Dilley
    Ken Dilley
    16:44 16 Dec 20
    Excellent advice and customer service.Made the process very simple.Recommended.
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