Terms of Use

This page (together with the documents referred to on it) advises you of the terms upon which you may make use of our website www.chargebase.co.uk (“our site”). Please read these Terms of Use carefully before you start to use the site. By using our site, you accept these Terms of Use and you are agreeing to abide by them. If you do not agree to them, please refrain from using our site.

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as such changes are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our site.


1.1 www.ergodigital.com is a website owned and operated by Chargebase Electrical Limited (“we”, “us”, “our”), a private limited company. We are registered in England and Wales under company number 11694467 and we have our registered office at Copthorne Business Suite, Copthorne Way, Copthorne, West Sussex, United Kingdom, RH10 3PG. Our VAT number is GB312892504.

1.2 Our Site is established to enable you to obtain information about us, and our other business partners (“Information”).


2.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our Site, or to our entire Site, to visitors.


3.1 We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

3.2 You will be subject to the policies and Terms and Conditions in force at the time that you request any Information from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these Terms and Conditions (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).


YOU AGREE that:-

4.1 we shall be entitled to withdraw any information from our Site if the Information is inaccurately described on the Site or where obvious errors have been made;

4.2 whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).

4.3 you will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.

4.4 variation in computer, browser and operation will create differences in visual layout and usability of the Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.


The computer, internet access and system operated by you and your ability to use the same may affect your ability to use our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view any Information from our Site are your responsibility.


6.1 We reserve the right to suspend or terminate your access to the Site or parts of it if at our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re access the Site without our prior consent.

6.2 You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.


You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors’ or attorneys’ fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.


8.1 You may not transfer or otherwise deal with your rights and/or obligations under these Terms and Conditions.

8.2 We may sub-contract, transfer or otherwise deal with our rights and/or obligations under these Terms and Conditions in whole or in part.


9.1 We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

9.2 We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.

9.3 The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by e-mail to contact@chargebase.co.uk.

9.4 We shall not be responsible to you for damages or otherwise in respect of any error made in Information on the Site.

9.5 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.

9.6 Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.

9.7 You may not include a link to our Site, or display the contents of our Site, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorised framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.

9.8 It is the responsibility of any third parties on this Site to ensure that any content submitted by them for inclusion on the Site complies with applicable laws and regulations and we shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content.


10.1 All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics and images is owned by us or licensed to us and is protected by International Copyright laws. Your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law.

10.2 You will infringe our rights if you copy or reproduce any part of the Site save for:

10.2.1 a temporary copy of any part of the Site which is automatically made or retained by your browser as you browse the Site; or

10.2.2 you printing out any pages from the Site as a record of any Information you have requested or obtained from it; or

10.2.3 you printing out a copy of these Terms and Conditions which we would request you to do; or

10.2.4 your own personal use provided that: no documents or related graphics on the Site are modified in any way; no graphics on the Site are used separately from the corresponding text; and the Company’s copyright and trade mark notices and this permission notice appear in all copies.

Other than for the above three exceptions you must not copy the intellectual property in question for any purpose.

10.3 For the purposes of this Clause 10 “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.


11.1 To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).

11.2 You understand and agree that your use of the Site is at your own sole risk. The Site is provided “as is” and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.

11.3 We make no warranty that any particular device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.

11.4 Under no circumstances shall we be liable for any unauthorised use of the Site or the Information on it.

11.5 Under no circumstances shall we be liable to you for any direct, indirect, consequential, incidental or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.


This Agreement is only for the benefit of you and us and no other person can claim a benefit from this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to this Agreement.


This Agreement and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your account or your use of this Site.


You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes.

You acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and by our Privacy Policy both of which are available from our website www.chargebase.co.uk

Chargebase Eletrical Limited is a company incorporated in England and Wales with Registered Number 11694467 and whose Registered Office is Copthorne Business Suite, Copthorne Way, Copthorne, West Sussex, United Kingdom, RH10 3PG.

Our VAT number is GB312892504.

You can also read our Environment Policy here.

Let’s Get Started

If you would like to speak to a friendly and helpful member of our team, ask questions, discuss your EV charger options or would like help with anything related all you have to do is call us on the number below.




    Our Customers Say

    Our Recent Reviews

    Chargebase Limited
    Based on 34 reviews
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    John Bradley
    John Bradley
    14:09 15 Aug 22
    Installers prompt, very tidy and polite, carried out work as requested
    Dave Cudbertson
    Dave Cudbertson
    15:55 27 Jul 22
    Chargebase were a doddle to deal with, from first contact to following up on requests for information so they could plan the install, to booking the appointment and they have the team come for the install - it was totally first class. The fitter, Marcelo was excellent - didn't leave any mess and... completed the job quickly, send the paperwork through in a timely fashion.read more
    Derek L
    Derek L
    17:27 09 Jun 22
    I can happily recommend Sunita and the team. Our installation was not straightforward as we required the charger to be located away from our house, but Marcelo was able to install exactly what we needed. An excellent and professional service.
    Maurice Ford
    Maurice Ford
    08:52 13 Apr 22
    Our installation required a long cable with various alternative approaches possible. Sunita at Chargebase was most helpful and proactive in discussing the options. The installation was carried out promptly and efficiently. A pleasure to deal with this company. Would highly recommend.
    Andrew Keane
    Andrew Keane
    15:50 01 Apr 22
    Great service by the team and were able to slip us in just before the government funding stopped. Evaluated all the options once on site and we’re able to come up with a better solution. Thanks!
    Will Matthews
    Will Matthews
    10:14 09 Mar 22
    From start to finish I can honestly say this was an excellent the service from the whole team, especially from Sunita who managed the engagement process, procurement of charger and arranging installation so so well.This excellence has been reinforced by the professionalism, attitude and general... good humour from Marcelo yesterday in fitting the charger. He’s done a wonderful job in the technical aspects of the work, but made it so much better by being a thoroughly decent and nice human being too.He would be at the top of my recommendations for future work and would reinforce your use of him in the future.End to end the process has been superb; the engagement and support in getting the whole thing set up properly and communicating well with me has been exceptional.Thank you again and i would thoroughly and wholeheartedly recommend both Chargebase and Marcelo!read more
    Anthony Mcgee
    Anthony Mcgee
    09:54 05 Mar 22
    Great service Although there were a lot of painful pre-installation checks they made it as pleasant as possible. The installation was amazing the installer was professional helpful and friendly I go as far to say probably one of the best people I’ve had work at My Home
    Dr. Noel Rousseau
    Dr. Noel Rousseau
    17:27 09 Feb 22
    From the first contact Chargebase were different. The agent saved me a month of frustration by talking me through all the things to know about EV charge points. The installation was quick, friendly and very tidy. I would highly recommend.
    Katie Pearce
    Katie Pearce
    20:50 07 Feb 22
    Sunita at Chargebase was an absolute pleasure to deal with. She helped us work out the best route for the cable, saving us money on my original thoughts, and was extremely responsive and helpful through the whole process. When the car arrived sooner than expected she also managed to arrange to... have the charger installed almost the next day which was amazing. In terms of the installation, Marcelo and Mario were also great and took time to confirm exactly what I wanted and then did a very neat installation job. I have already recommended Chargebase to several friends who are looking at EVs as they were truly exceptional.read more
    Kevin Horner (Middle Age man does MTB)
    Kevin Horner (Middle Age man does MTB)
    14:46 28 Jan 22
    From start to finish Chargebase were able to help me with my questions and provided a professional electrician who was able to work around our home commitments. It was easy to arrange a very fast appointment on a day that suited us, and the install is neat and tidy with an explanation of each stage... of that installation..Would I recommend, yes.read more
    Mike Ricketts
    Mike Ricketts
    14:01 29 Dec 21
    Positives: Extremely knowledgeable, helpful and quick. They deal with several brands of charger and so are able to find the right one for the job. I am very happy with the end result.Negatives: Take the full payment before they will even book an install appointment. After the install there was... an outstanding issue with the install (now resolved - and not their fault, it was an issue with the charger itself not the installer) and they were much slower responding after the install was complete in order to get it resolved. Also, their website does not include their registered company number or details so it is tricky to be sure they're genuine (they are!)read more
    Len van der westhuizen
    Len van der westhuizen
    12:25 22 Dec 21
    Dealing with Chargebase was a really good and trouble-free experience. They were absolutely professional and efficient from start to finish and they provided really good advice on aspects such as the best unit for our needs as well as the optimal (rather than easiest) cable routing so as to ensure... a neat installation. It was a pleasure dealing with Sunita and Ross on the planning, administration and follow-up aspects as well as with Marcello who completed the installation in an efficient, neat and pleasant way. I would highly recommend them as supplier for an EV charge point!read more
    John Ross
    John Ross
    16:09 07 Dec 21
    Great service all round. Very quick, efficient and friendly. They went the extra mile in the charge point fitting to tidy away all the the cabling. Highly recommend
    Danny P
    Danny P
    12:17 03 Dec 21
    Sunita and the team were great. All my calls and questions were answered. Two great guys came to install an outside unit not going though my mains fuse box. Which is a little more cost but a better piece of mind, not to overload the fuse box in the house. I love the small charging unit, not like... other home chargers.Definitely recommend. Great work. Many thanksread more
    Your Local Car | 01252 674646
    Your Local Car | 01252 674646
    20:03 25 Nov 21
    Fantastic service from start to finish. Very helpful, always answer the phone and you talk with the same person. will be recommending to anyone who needs an EV charge point.
    Steven Vacher
    Steven Vacher
    16:24 01 Nov 21
    The whole team at Chargebase were a pleasure to deal with, first off I had a long chat with Ross about the different options of electric car chargers. Sunita was always quick to respond to email and phone questions and kept me up to date with the progress of my order, Chargebase also processed the... paperwork for the government grant for the installation.Marcelo their installer was superb, great attention to detail and very professional. He was even able to put up with all the questions I had.100% recommend.read more
    Liz Parmar
    Liz Parmar
    19:14 14 Oct 21
    What a fantastic experience – thank you – responsive, efficient, professional and polite! Highly recommend.
    Simon Standish
    Simon Standish
    15:52 08 Sep 21
    really professional service from start to finish- total time from initial order to install was 7 days. Sunita communicated by phone and email and was really helpful in choice of charger and on the technical issues re install. Install by Marcello who was prompt, careful, considerate and really neat... in his installation. Overall really excellent and sets a high standard for other companies!read more
    Jatin Chandwani
    Jatin Chandwani
    22:54 23 Aug 21
    Excellent end to end service. I spoke to quite a few companies to get a quote for my EV charger installation. Chargebase were the most professional and helpful. My installation was not a straightforward one because of the location of my meter. The electrician that came to install my EV charger did... an amazing job and exceeded my expectations.read more
    Mike Greenwood
    Mike Greenwood
    12:22 14 Jul 21
    Sunita and the team, installed my EV charger earlier this year and gave an excellent service. Our house was hit by lightning which blew much of the electrics and Sunita has been very helpful in sourcing a replacement charger and electrician to assist.
    brian odonnell
    brian odonnell
    07:27 14 Jul 21
    Very good service from initial inquiry through installation and commissioning. Installation itself was done within a few days and the connection itself is small and neat. Would definitely recommend using Chargebase for anyone looking for a home charging point.
    Richard Mantell
    Richard Mantell
    07:41 26 Jan 21
    Excellent service - would certainly recommend. Thanks!
    Sanjay Obhrai
    Sanjay Obhrai
    11:34 25 Jan 21
    Great service. Sunita is very professional and friendly and made the process extremely easy.Very happy with the service that I received!!
    Jan & Paul Jackson
    Jan & Paul Jackson
    15:22 11 Jan 21
    Excellent service from Chargebase. Sunita handled the order very professionally from start to finish. Gary provided a very neat and tidy installation. Good company to do business with. Well done
    Stuart F
    Stuart F
    17:08 16 Dec 20
    Big thanks to Ross for his great advice and customer care. The installation of our two commercial chargers were done on time and to an excellent standard. Highly recommend.
    Ken Dilley
    Ken Dilley
    16:44 16 Dec 20
    Excellent advice and customer service.Made the process very simple.Recommended.
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